WooCommerce Expert Maintenance & Support Services

You can submit any design, development or technical related task or issue. We’ll let you know if your tasks can be done with your current plan. If not, we’ll provide you an estimate on whatever overage costs.

It usually takes anywhere from 24-48 hours for each task to complete, but it depends on the complexity of the task.

It usually takes anywhere from 24-48 hours for each task to complete, but it depends on the complexity of the task.

We run plugin, theme and WordPress core updates every 2-3 weeks. However, if there is an emergency security update, we will process it within 24 hours.

We automatically update non-critical plugins on a scheduled basis.

For critical plugins, themes and WordPress core we’ll back up your site and then test the updates on your staging site first. After we’ll test to make sure nothing has broken. We then update on your production site and run a round of testing afterwards as well.

If for whatever reason something has broken during updates we will attempt to fix it and if this is not possible, we will roll back to a previous plugin version or backup.

Plugin, theme and WordPress core updates are included in your plan and are separate from development time.

If for whatever reason something has broken during updates that we need to fix, this time will be counted towards your monthly development time.

We will notify before any work exceeds your monthly allotted dev time. In such case, you can decide to stop the work, upgrade your plan or order more development time at a discounted hourly rate.

Our standard working hours are from 8am – 6pm PST but luckily for you, we’re a global distributed team. This means we monitor our emails throughout the day and night and we will respond to your request within 24 hours.

We give all of our clients a special emergency only number to contact us in case of such issues. If there’s an emergency issue, we’ll usually respond within a couple hours (even during off days).